Customer's FAQ

Q1: How to become a member?

Please register on the official website, fill in a valid e-mail address, delivery address and contact information. After placing an order, you will automatically become a member. You can start enjoying membership benefits and accumulating points.

 

Q2: Where are the products from?

Halo & You is a Malaysian brand whose products are developed and manufactured in Taiwan.

 

Q3: Do the products have any health and safety certification?

All products are developed and imported from Taiwan and must comply with the national regulations and safety certifications. At the same time, they are also SGS, GMP, ISO and NOT certified to ensure absolute safety and your peace of mind.

 

Q4: Is postage included in the price?

We offer free shipping for West Malaysia with spending over RM100; East Malaysia and Singapore shipping will be charged according to the weight of the package.

 

Q5: How long does it take to receive the goods?

3-7 working days for West Malaysia, 5-9 working days for East Malaysia, and 5-14 working days for Singapore to receive the package.

 

Q6: What payment methods are available?

Boost, Credit or Debit card, GRAB, MCASH, QR Pay and TNG are available for one-time payment.

 

Q7: Which courier company do you use?

We use Ninja Van for West Malaysia and East Malaysia, and Qxpress for Singapore.

 

Q8: Can I use COD (cash on delivery)?

Currently, we are unable to provide cash on delivery service. We will consider adding this function in the future depending on the situation.